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Your Netgear Beginner Technical Support Guide for Router Issues

Many people have problems logging in their routers because of technical router issues or log-in problems. Router log-in issues can be resolved as you read through this article. First, using an Ethernet cable, connect your router and computer, with one end of the LAN port with both ends secured. Inspect for the Internet LED to make sure it is lit, and troubleshoot the light status as instructed in the manual. The LEDs for the ports should be lit on, and it not, try to move the cable to another port, and troubleshoot as instructed in the manual if it is not successful. The Ethernet adapter must be lit on as well, otherwise, troubleshoot as explained in the user manual. If the Ethernet adapter is not directly from Netgear, you have to contact the manufacturer of the adapter.

Inspect to see if your computer is connected to your router by selecting start, run, and type ping or and if your computer is not connected once a message appears saying “Request timed out”. Your internet proxies must be disabled by using the Internet Explorer and try to look for the Tools, Internet Options, Connections, and LAN settings, and uncheck the proxy server for your LAN. It is important to clear previously router login page by choosing tools, internet options, delete files and delete all offline content, then clicking ‘OK’. You can also try accessing using a different browser or a different computer. Try to reboot your router and try to log-in this time. If all else fails, you can restore the factory default settings of your Netgear home router and enter the default username and password.

In order to change the WiFi network name (SSID) and password, you need to launch the Internet browser and type the address or Netgear router log-in, enter the username which is ‘admin’ and the default password which is ‘password’. From the Home Page, select ‘wireless’ and enter your new username and password in the Name or SSID field and Network Key field, then click the ‘Apply’ button and save the changes. If ever your device disconnects from the wireless network, you can view the available networks by entering the new WiFi password or network key. Netgear highly advse enabling of password recovery if changing password for user name admin for users to recover password in case it is forgotten. This password recovery process is supported by Firefox, Chrome, and Internet Explorer browsers but not Safari. Once password recovery is enabled, you can enter the serial number of the router that is on the product label.

For more information about Netgear troubleshooting tips, feel free to check our website or homepage now.

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